QB99's Privacy Policy — Your data, our responsibility

QB99 is one of Bangladesh's most trusted online gaming platforms. We believe every user's privacy is a fundamental right. This Privacy Policy applies to the QB99 website, mobile app, and all related services.

This policy explains in detail: what types of information qb99 collects, how that information is used, where it is stored, and what measures qb99 takes to protect your personal data. By creating an account or using any service on qb99, you are considered to have automatically accepted all terms of this Privacy Policy.

QB99 is fully committed to transparency in everything we do. We want you to use our platform with complete confidence and clarity. This Privacy Policy is written in plain, straightforward language so every member can easily understand it.

QB99 only collects information that is strictly necessary for platform operations, security, and legal compliance. A full breakdown by data type is provided below:

• At Registration: Full name, email address, mobile number, date of birth, and preferred password.
• KYC Verification Timeframe: A copy of your National ID or passport, a selfie, and proof of address.
• Transaction Time: Mobile Banking/Nagad/Rocket number, transaction amount, and date.
• Automatically: Login timestamps, IP addresses, browser information, cookies, and session data.

QB99 uses collected data exclusively for specific, transparent purposes. We never sell your information to third parties for commercial gain.

• Account Management: For registration, login verification, password reset, and account-related communications.
• Transaction Processing: For accepting deposits, processing withdrawals, and maintaining transaction records.
• Security & Fraud Prevention: To detect suspicious logins, multiple accounts, or unusual transactions.
• Customer Support: To properly address your complaints or queries.
• Responsible Gaming: To detect excessive gaming behavior and issue timely alerts.
• Legal Obligations: For providing information required by regulatory authorities upon request.
• Platform Improvement: For analyzing user experience to improve service quality.
• Promotional Communications: To inform you about special offers and promotions, with your consent.

QB99 stores your personal information on secure servers. All data is kept encrypted, and only authorized personnel may access it for specific, legitimate reasons.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: Even after account closure, transaction records are retained for a minimum of 5 years to meet legal obligations.
• KYC Documents: Retained for up to 7 years after verification is complete.
• Server Logs: IP addresses and access logs are retained for a maximum of 90 days for security purposes.

Once the specified retention period ends, qb99 securely deletes or anonymizes your data so that it is no longer personally identifiable. This process is automated and regularly audited.

QB99 never sells your personal information. In certain circumstances, limited data may be shared with trusted third parties — strictly for service delivery purposes and nothing else.

• Payment Processors: Mobile Banking, Nagad, Rocket, and crypto gateways — used solely to process transactions.
• KYC Partner: Trusted third-party service providers for identity verification.
• Law Enforcement Agencies: Based on a valid legal order that cannot be refused.
• Technology Service Providers: Cloud hosting and cybersecurity providers — under strict confidentiality agreements.

The QB99 website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly.

• Essential Cookies: Essential for maintaining login sessions and ensuring security; these cannot be disabled.
• Functional Cookies: Used to remember your language preference and in-game settings.
• Analytics Cookies: For understanding platform traffic and usage patterns; fully anonymous.
• Marketing Cookies: Used solely to display relevant advertisements, with your consent.

You can delete or block cookies from your browser settings at any time. However, disabling essential cookies may affect the functionality of some QB99 services.

As a QB99 member, you have several important rights over your personal data. QB99 fully respects each of these rights.

• Right to Access: You have the right to request details about what personal information QB99 holds on you.
• Right to Rectification: You may request a correction if any of your personal information is inaccurate.
• Right to Erasure: You may request that your data be deleted, provided there are no outstanding legal obligations requiring its retention.
• Right to Restrict Processing: You may request that the use of your information be restricted in certain circumstances.
• Right to Data Portability: You may request an export of your data in a common, portable format.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

QB99 employs industry-leading security technology to protect your data. Our security infrastructure is regularly updated and audited.

• 256-bit SSL Encryption: All communication between you and our servers is encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Real-Time Fraud Detection: Unusual logins or transactions are detected immediately.
• Regular Security Audits: Third-party cybersecurity experts regularly audit our systems.
• Staff Training: All QB99 staff receive regular training on data protection.
• Access Control: Only authorized personnel may access specific data, and only to the extent required by their role.

QB99 strictly prohibits anyone under the age of 18 from using the platform. This is not just a policy — it is a legal and technical obligation.

• Age verification at the time of registration is mandatory.
• A government-issued ID is required during the KYC process to verify your age.
• No information about minors is knowingly collected or stored.
• Any data collected from a minor inadvertently will be deleted without delay.

If you believe a minor is using an account on qb99, please notify our support team immediately.

QB99 reserves the right to update this Privacy Policy as needed. Changes may be made due to legal requirements, the addition of new services, or technical improvements.

• You will be notified at your registered email address before any significant changes take effect.
• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• Continued use of qb99 after notification will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to qb99's data protection team. We're always here to help.

• Live Chat: Chat directly with us via the QB99 website support chat.
• Email: [email protected] (responses are typically sent within 24 hours)
• Complaint Processing: Privacy-related complaints are resolved within a maximum of 30 business days.