Safe Gaming

At QB99 Responsible Gaming — Keep it fun, keep it in control.

Gaming should be a source of entertainment — not stress. QB99 believes that when every player approaches the game with awareness and responsibility, the experience becomes truly enjoyable. Find all our responsible gaming tools and guidelines here.

For ages 18 and above only
Age Verification is Mandatory
Setting Betting Limits
Self-Exclusion Benefits
24/7 Support

What is responsible gaming and why does it matter?

Responsible Gaming is a conscious approach in which a player maintains full control over their entertainment, time, and money. At QB99, responsible gaming isn't just a policy — it's the foundation of our platform.

Online gaming is growing in popularity across Bangladesh. Many people play for fun, some place small bets — that's completely normal. The problem arises when gaming stops being entertainment and becomes an addiction. qb99 wants every member to enjoy gaming in a healthy and happy way.

Research consistently shows that, Those who set their own limits in advance, they enjoy gaming far more and can largely avoid the risk of financial or emotional harm. That's why QB99 offers you a range of practical tools and features to help you stay in full control of your own gaming experience.

QB99's core principles: Gaming should be enjoyable, not a burden. If you ever feel that gaming is having a negative impact on your life, contact us immediately.

Responsible Gaming Key Features

QB99 provides these features to keep your gaming experience safe and enjoyable.

Setting Betting Limits

At QB99, you can set daily, weekly, or monthly deposit and betting limits. Once you hit your limit, the platform will automatically stop you — keeping your funds protected.

Time Management & Breaks

Decide in advance how long you'll play each day. With QB99's cooling-off feature, you can take a break from gaming for anywhere between 24 hours and 6 weeks.

Self-Exclusion Benefits

If you feel you need an extended break from gaming, use qb99's Self-Exclusion feature. You can temporarily suspend your account for anywhere from 1 month to 5 years.

Gaming History Review

You can view your full gaming and transaction history at any time. Review your spending patterns and adjust your limits if needed.

Real-Time Alerts

QB99 monitors your gaming patterns. If you're spending too much time or money on the platform, you'll receive an automatic alert.

24/7 Support & Assistance

QB99's support team is always ready to help with any gaming concerns or issues. Reach us via live chat for quick assistance.

Tools to Keep Yourself Protected

QB99 offers a range of effective responsible gaming tools. Every member can easily access these tools directly from their account settings.

Deposit Limit

Set a maximum deposit amount in advance — daily, weekly, or monthly. Limit decreases take effect immediately; increases take effect after 24 hours.

Loss Limit

Set a loss limit so that play stops automatically once you've lost a set amount. This is the most effective tool for keeping financial losses in check.

Session Time Limit

Set a limit on how long you play in a single session. Once the time is up, QB99 will automatically log you out.

Cooling-Off Period

Take a break from gaming for anywhere between 1 day and 6 weeks. During this period, you will not be able to log in to your account.

Self-Exclusion

For a longer break, use self-exclusion. While active, you won't receive any promotional communications either.

Reality Check

At regular intervals, you'll see pop-up notifications showing how long you've been playing and how much you've won or lost.

Recognize the Signs of a Problem

Gaming addiction rarely develops overnight — habits shift gradually. Watch out for the following signs:

  • Repeatedly playing to try to recover lost money
  • Struggling to stay away from gaming
  • Spending money needed for essentials on gaming, or borrowing to fund it
  • Neglecting family or work because of gaming
  • Feeling irritable or restless when not playing
  • Hiding your gaming habits from others
  • Neglecting sleep, meals, or personal health

Warning: If you recognise two or more of the signs above, don't wait — contact QB99's support team or activate self-exclusion right away.

Self-Assessment Questionnaire

Be honest with yourself. If most of your answers are "yes", please seek help.

1

Are you spending more time or money on gaming than you planned?

2

Have you tried to stop gaming but found you couldn't?

3

Do you tend to place bigger bets to "chase your losses" after a losing session?

4

Have you ever borrowed money or taken funds from family without their knowledge to cover gaming expenses?

5

Is gaming causing problems in your family relationships, career, or health?

6

Do you feel irritable or uncomfortable when you're away from gaming?

If you answered yes to 3 or more questions — Contact qb99 support today or activate Self-Exclusion.

Responsible Gaming Guidelines

Responsible gaming at QB99 is more than just setting limits — it's about maintaining a healthy mindset. Follow these tips to keep gaming enjoyable at all times.

  • Set your budget in advance: Decide how much you're willing to spend per session before you start, and stick to it.
  • Keep the possibility of losing in mind: Winning and losing are both part of online gaming. Accept losses as a normal part of the experience.
  • Take Regular Breaks: Take at least a 10–15 minute break every hour. Avoid long, uninterrupted gaming sessions.
  • Don't play under stress: Avoid gaming when you're feeling angry, frustrated, or anxious.
  • Don't treat gaming as a way to earn money: Online gaming is a form of entertainment, not a source of income.
  • Spend Time with Family and Friends: Make sure gaming doesn't get in the way of your relationships.
  • Be mindful of when you're gaming: There's a tendency to spend more time gaming late at night or when alone.

Keep in mind: QB99 wants you to enjoy gaming happily over the long term. Your overall well-being matters far more to us than whether you win or lose in any single session.

Minor Protection

QB99 strictly prohibits anyone under 18 from using the platform. This isn't just a policy — it's our legal and ethical responsibility.

  • Age verification is mandatory at the time of registration.
  • Age must be verified during the KYC process using a government-issued ID.
  • No information relating to minors is knowingly collected or used.
  • If a minor has registered by mistake, their account will be closed immediately.

If you have children or teenagers at home, please enable parental controls on your device for the QB99 app or website. Use a device password and never share your QB99 account login details with anyone.

Important: If you become aware that a minor is using qb99, please report it to [email protected] right away.

Frequently Asked Questions (FAQ)

Log in to QB99, go to Account Settings, and click on the "Responsible Gaming" section. There you'll find options to set daily, weekly, and monthly deposit and loss limits. Limit decreases take effect immediately, but increases require a 24-hour waiting period.

Yes, completely safe. During self-exclusion, your account is locked but your balance is preserved. Once the self-exclusion period ends, or upon request through the designated verification process, you will be able to access your account again and make withdrawals.

A cooling-off period is a short-term break, ranging from 24 hours to 6 weeks — mainly a chance to step away and recharge. Self-exclusion is a longer-term measure, lasting from 1 month to 5 years. While self-exclusion is active, QB99 will also stop sending you any marketing or promotional communications.

Reach out to qb99's live chat support first — our team will guide you in the right direction. You should also consider speaking with a mental health professional or a trusted family member. Gaming addiction is a recognized mental health condition; there's no shame in it, and seeking help is the smart thing to do.

Yes. Age verification is mandatory when registering at qb99, and government-issued ID is required during the KYC process to confirm your age. Any attempt by someone under 18 to open an account is rejected immediately. If any irregularity is suspected, the account is suspended without delay and an investigation is carried out.

You can reach our Responsible Gaming team directly via QB99's live chat or email. All queries are handled with the strictest confidentiality and are typically responded to within 48 hours.

Play Safe, Stay Happy — Welcome to QB99

Responsible gaming starts with awareness. Join QB99 today and use our safe gaming tools to enjoy a healthy and genuinely enjoyable gaming experience.

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